Delete your account & data

Fastest: delete it in the app. Open Chatmend and go to Profile → Delete account. Your account is scheduled for deletion and permanently erased after a 14-day recovery period — sign back in during that window to cancel.

Or request deletion by email

Can’t reach the app? Send us a deletion request and we’ll take care of the rest — no charge, no account required to reach us.

Email a deletion request

Or email us directly at privacy@cashless.space with the subject “Delete my account”.

Please email from — or clearly state — the email address on your account. We use it to confirm you are the account holder before deleting anything.

What gets deleted

When we action your request, we permanently delete the personal data we hold about you, including:

your account (email and login credentials) and profile (display name, your languages);
your messages and their corrections, error explanations, and the vocabulary and progress derived from your chats;
your push-notification tokens and any subscription records we hold.

The copy of your chat history stored locally on your device is removed when you delete the Chatmend app or clear your history from within it.

How long it takes

Deletion is scheduled as soon as we verify your request, and your account is permanently erased after a 14-day recovery period. If you change your mind, sign back in during that window to cancel. Requests sent by email are actioned within a few days.

What we may keep, and why

We may retain a limited amount of information where the law requires it, or to resolve disputes and enforce our agreements — for example, records needed for tax, accounting, or fraud-prevention purposes. Anything we keep is kept only for as long as necessary and is described in our Privacy Policy.

Note that messages you have already sent in a shared conversation may remain visible to the other members of that conversation as part of their own history.

Deleting only some data

If you want to remove specific data rather than your whole account — for example, edit your profile or clear your local chat history — you can do that inside the app. For anything else, contact us at privacy@cashless.space.